Digital Support Analyst Ii (user Support)

Columbia Sportswear

Bangalore, India
Hybrid
Technical support experience
Service desk software proficiency
Knowledge of itil framework
The Digital Support Analyst II provides technical support to users and ensures optimal utilization of hardware and software

Job Summary

  • The Digital Support Analyst II provides technical support to users and ensures optimal utilization of hardware and software.
  • This role involves analyzing problems, providing direct assistance, and maintaining documentation for operational functions.
  • Candidates should have a working knowledge of MAC computer support and familiarity with Distribution Center systems.

Matching Summary

The Digital Support Analyst II provides technical support to users and ensures optimal utilization of hardware and software.

Skills & Requirements

Must-have

  • Technical support experience
  • Service desk software proficiency
  • Knowledge of ITIL framework

Nice-to-have

  • Strong communication skills
  • Ability to mentor staff
  • Collaborative team player

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional experience
  • Relevant IT certification preferred

Work Rights

Not specified

Tailored Resume

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