Emea Quality Customer Service Program Manager

Siemens Healthineers

Milan, Italy
5 years medical device industry experience
Iso 13485 standards knowledge
Capa process management expertise
The role involves defining and driving the quality roadmap for Customer Service operations across the EMEA region

Job Summary

  • The role involves defining and driving the quality roadmap for Customer Service operations across the EMEA region.
  • Candidates must foster a culture of transparency and continuous improvement while ensuring services meet regulatory standards.
  • The position requires coordinating an international quality network and coaching team members on agile/lean projects.

Matching Summary

The role involves defining and driving the quality roadmap for Customer Service operations across the EMEA region.

Skills & Requirements

Must-have

  • 5 years Medical Device industry experience
  • ISO 13485 standards knowledge
  • CAPA process management expertise
  • EU MDR 2017/745 regulatory knowledge
  • Agile/Lean Quality Management System implementation

Nice-to-have

  • French language proficiency
  • Experience hosting external audits
  • Value Stream Mapping skills
  • Root cause analysis techniques
  • International multicultural teamwork

Key Requirements

  • Bachelor's or Master's degree in STEM
  • Minimum 5 years in Quality Management within Medical Devices
  • Fluent English proficiency required
  • Available for 20% travel

Work Rights

Not specified

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