Tech Ops Analyst Ii – Itsm & Continuous Improvement
TJX
Hyderabad, APAC, IN
Servicenow itsm modules expertise
Itsm analytics and reporting
Continuous improvement initiatives
The Tech Ops Analyst II role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives
Job Summary
The Tech Ops Analyst II role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives.
TJX India offers long-term career growth, meaningful global exposure, and a strong commitment to associate well-being and work-life balance.
This role involves partnering with multiple teams to transform operational data into actionable improvements and measurable outcomes.
Matching Summary
The Tech Ops Analyst II role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives.
Skills & Requirements
Must-have
ServiceNow ITSM modules expertise
ITSM analytics and reporting
Continuous improvement initiatives
Automation using Python or PowerShell
Dashboard building with Tableau or ServiceNow
Incident, Problem, Change management knowledge
Nice-to-have
Collaborative and inclusive culture
Strong stakeholder management skills
Ability to translate technical data to business insights
Experience with monitoring tools like Splunk or Grafana
Proactive and ownership-driven mindset
Key Requirements
Bachelor’s degree in Engineering or Computer Science