Guest Experience Manager (kc) - Fifa World Cup 26™

OnLocationEXP

Mo, MO, United States
Hybrid
Lead hospitality guest experience
Oversee front-line guest experience teams
Coordinate with venue operations
This role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey

Job Summary

  • This role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey.
  • You will be responsible for both entertainment and gifting programs of the guest journey, ensuring correct gifts arrive onsite and are securely stored and distributed.
  • You will be tasked with ensuring smooth entrance and access control for all hospitality tiers across the venue and managing escalations when required.

Matching Summary

This role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey.

Skills & Requirements

Must-have

  • Lead hospitality guest experience
  • Oversee front-line Guest Experience teams
  • Coordinate with venue operations
  • Manage escalations and guest decisions
  • Deliver premium, consistent experience
  • Ensure smooth entrance and access control

Nice-to-have

  • Service-first mindset
  • Proactive leadership
  • Strong judgment
  • Calm under pressure
  • Visible leadership and coaching

Key Requirements

  • Minimum 7 years VIP hospitality experience
  • Proven project management skills
  • Strong operational mindset
  • Experience in cross-functional environments
  • Fluent in English
  • Willingness to work flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter