Senior Customer Journey Expert (payments)

ING

Not specified (likely hybrid or flexible based on company culture)
Order management capabilities
Payments value chain
Business and functional definition
ING is seeking a Senior Customer Journey Expert for its Payments & Settlement Services team to enhance payment order management capabilities. The ideal candidate will have relevant experience in banking and payments, with a strong emphasis on stakeholder management and project delivery

Job Summary

  • The Customer Journey Expert (CJE) will focus on the Order Management specific functions in the payment value chain, ensuring correct business and functional definition of requirements for Service Consumers.
  • You will work with Risk, Compliance & Legal stakeholders to ensure products and services comply with regulations and policies, and co-manage and prioritize derived features.
  • ING offers a balance between career and private life with benefits including vacation days, pension scheme, 13th-month salary, and opportunities for personal growth in an informal, innovative environment.

Matching Summary

Match Score: 85

ING is seeking a Senior Customer Journey Expert for its Payments & Settlement Services team to enhance payment order management capabilities. The ideal candidate will have relevant experience in banking and payments, with a strong emphasis on stakeholder management and project delivery.

Skills & Requirements

Must-have

  • Order Management capabilities
  • Payments value chain
  • business and functional definition
  • global usage perspective
  • new payment regulations
  • market standards analysis

Nice-to-have

  • taking it on and making it happen
  • enthusiasm for helping others
  • always being a step ahead
  • naturally collaborative person
  • creative and out-of-the-box thinker

Key Requirements

  • 3+ years of relevant experience
  • Experience with projects and/or programs
  • Experience with migration activities
  • Managing stakeholders experience
  • Experience in banking and payments
  • Master's or Bachelor's degree

Work Rights

Not specified

Tailored Resume

Cover Letter