Business Systems Consultant & Architect (servicenow)

City of Toronto

Toronto, ON, CA
$103,431.00 - $141,247.00 py
On-site
Servicenow application portfolio management
Business process mapping
Workflow design and development
Lead the design, delivery, and execution of transformative ServiceNow projects, focusing on Application Portfolio Management

Job Summary

  • Lead the design, delivery, and execution of transformative ServiceNow projects, focusing on Application Portfolio Management.
  • Collaborate with stakeholders to optimize business processes, design workflows within ServiceNow, and provide strategic advice.
  • Drive modernization of City services through strategic investment, digital transformation, and a culture of innovation.

Matching Summary

Lead the design, delivery, and execution of transformative ServiceNow projects, focusing on Application Portfolio Management.

Salary

$103,431.00 - $141,247.00

Skills & Requirements

Must-have

  • ServiceNow Application Portfolio Management
  • business process mapping
  • workflow design and development
  • stakeholder collaboration
  • ITIL best practices
  • Agile delivery

Nice-to-have

  • customer-first approach
  • organizational change management
  • agility and innovation culture
  • transformational projects

Key Requirements

  • Extensive experience as Sr. Technical Product Owner or Sr. Business Solution Architect
  • Extensive experience in enterprise IT delivery with a focus on ServiceNow solutions
  • Experience with Agile delivery and large-scale ServiceNow rollouts
  • Experience with analytics and metrics, including defining KPIs
  • Proficiency in business process mapping
  • Strong expertise in Organizational Change Management (OCM)

Work Rights

Not specified

Tailored Resume

Cover Letter