Technical Support Specialist I-1

Grand Canyon Education Inc

Phoenix, AZ, USA
Hybrid
Telephone, email, live chat support
Online classroom access troubleshooting
Browser troubleshooting
Grand Canyon Education provides generous PTO, 11.5 paid holidays, and significant tuition benefits for employees and their dependents

Job Summary

  • Grand Canyon Education provides generous PTO, 11.5 paid holidays, and significant tuition benefits for employees and their dependents.
  • The Technical Support Specialist will assist GCU Students with online classroom access issues via telephone, email, live chat, and social media.
  • This hybrid role offers flexible shifts and requires meeting call center activity targets and first contact resolution metrics.

Matching Summary

Grand Canyon Education provides generous PTO, 11.5 paid holidays, and significant tuition benefits for employees and their dependents.

Skills & Requirements

Must-have

  • Telephone, email, live chat support
  • Online classroom access troubleshooting
  • Browser troubleshooting
  • First contact resolution metrics

Nice-to-have

  • Customer-focus, service orientation
  • Positive, friendly demeanor
  • Adaptability to changes
  • Conflict resolution skills

Key Requirements

  • Call center or technical support experience highly desirable
  • Must pass pre employment background check
  • Previous experience with University e-learning environments preferred
  • Ability to work assigned shifts including weekends, holidays, and evenings

Work Rights

Not specified

Tailored Resume

Cover Letter