Customer Experience Enablement Leader

Notion

New York, United States
Base: $205,000 - $240,000 py; bonus/equity: not sp...
Remote
Cx enablement strategy
Knowledge management systems
Ai workflows for efficiency
Lead the CX Enablement function for User Operations, setting vision and strategy for internal learning, training, knowledge management, and launch readiness across all support channels

Job Summary

  • Lead the CX Enablement function for User Operations, setting vision and strategy for internal learning, training, knowledge management, and launch readiness across all support channels.
  • Build and grow a high-performing team—recruit top talent, run regular 1:1s and development conversations, and establish clear role expectations and career pathing.
  • Leverage AI workflows to drive CX-wide efficiency by automating repetitive tasks, synthesizing information across documents, and streamlining operational processes.

Matching Summary

Lead the CX Enablement function for User Operations, setting vision and strategy for internal learning, training, knowledge management, and launch readiness across all support channels.

Salary

Base: $205,000 - $240,000 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • CX enablement strategy
  • knowledge management systems
  • AI workflows for efficiency
  • cross-functional collaboration
  • customer support training programs

Nice-to-have

  • coaching team members
  • global offices optimization
  • AI tool adoption

Key Requirements

  • 8+ years in CX enablement
  • high-growth SaaS experience
  • BPO/vendor team training
  • LMS management experience

Work Rights

Not specified

Tailored Resume

Cover Letter