Senior Business Process Manager

SERVICENOW PTE. LTD.

Singapore, Singapore
Not specified; not specified; not specified
Not specified
Servicenow platform administration and workflow management
Technical support operations and case management experience
Cloud infrastructure interoperability knowledge
The Senior Business Process Manager position at ServiceNow Pte. Ltd. in Singapore focuses on enhancing internal Global Technical Support processes and automation projects. The ideal candidate will have extensive experience in technical support operations, demonstrate critical thinking in integrating AI into workflows, and possess strong communication and problem-solving skills

Job Summary

  • This role supports key internal Global Technical Support process and automation projects to enhance customer and employee support experiences.
  • The position requires acting as a subject matter expert to coordinate cross-functional efforts between support and cloud operations regarding infrastructure changes.
  • Candidates must have deep understanding of relational data and the ability to apply it to analysis and reporting for operational improvements.

Matching Summary

Match Score: 85

The Senior Business Process Manager position at ServiceNow Pte. Ltd. in Singapore focuses on enhancing internal Global Technical Support processes and automation projects. The ideal candidate will have extensive experience in technical support operations, demonstrate critical thinking in integrating AI into workflows, and possess strong communication and problem-solving skills.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • ServiceNow platform administration and workflow management
  • Technical support operations and case management experience
  • Cloud infrastructure interoperability knowledge
  • AI integration into work processes and decision making
  • Cross-functional coordination with cloud operations teams

Nice-to-have

  • Ability to articulate complex cloud infrastructure concepts
  • Strategic initiative development and policy influence
  • Customer experience advocacy and problem-solving skills
  • Data analysis and reporting capabilities
  • Independent work capability within team environments

Key Requirements

  • Minimum 10 years of industry experience required
  • 5+ years of Technical Support Operations or Support Delivery experience
  • Experience integrating AI into work processes and workflows

Work Rights

Not specified

Tailored Resume

Cover Letter