Job Summary

• The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers.
• As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Matching Summary

Skills & Requirements

Key Requirements

• +5 years work experience
• 2+ years Salesforce Ecosystem expertise
• Exceptional communication and presentation skills
• Ability to explain complex technical concepts
• Experience leading cross-functional teams
• Flexible schedule, 3 days in-office

Work Rights