First-level problem identification and troubleshooting
Maintain comprehensive issue logs
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BUREAUSERVE PTE LTD is looking for Tele Helpdesk Officers to provide administrative and procedural support via phone and digital channels. The role involves handling customer inquiries, troubleshooting issues, and maintaining service quality in a structured environment.
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Job Summary
The role focuses on providing reliable administrative and procedural support to users via phone and digital channels.
Employees must maintain comprehensive issue logs and escalate unresolved issues according to documented procedures.
The position requires working a 4-day work week with shifts from 7.00am to 7.00pm daily, including Sundays and Public Holidays.
Matching Summary
Match Score: 75
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BUREAUSERVE PTE LTD is looking for Tele Helpdesk Officers to provide administrative and procedural support via phone and digital channels. The role involves handling customer inquiries, troubleshooting issues, and maintaining service quality in a structured environment.
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Skills & Requirements
Must-have
Handle incoming calls and enquiries
First-level problem identification and troubleshooting
Maintain comprehensive issue logs
Work rotational shifts including weekends
Submit monthly progress reports
Nice-to-have
Experience supporting digital platforms or e-services
Proficiency in additional languages commonly used in Singapore
Strong sense of accountability and ownership
Ability to guide customers through processes
Key Requirements
Relevant experience in helpdesk or customer service support environments