Associate-contact Centre

AIA Group

**
Excellent customer service skills
Life insurance knowledge
Crm system proficiency
** AIA Group is seeking an Associate for their contact center to provide customer service support regarding life insurance inquiries. The ideal candidate should possess strong communication skills and a customer-centric mindset, with opportunities for career growth within a supportive environment. **

Job Summary

  • The role involves providing excellent customer service support to policy holders and financial service consultants via Contact Centre channels.
  • Representatives must resolve customer problems or complaints while ensuring all interactions are accurately captured in the CRM system.
  • Employees are expected to drive automation and lead continuous improvement initiatives to enhance forecast accuracy and schedule efficiency.

Matching Summary

Match Score: 75

** AIA Group is seeking an Associate for their contact center to provide customer service support regarding life insurance inquiries. The ideal candidate should possess strong communication skills and a customer-centric mindset, with opportunities for career growth within a supportive environment. **

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Life insurance knowledge
  • CRM system proficiency
  • Performance standard adherence
  • Problem resolution capabilities

Nice-to-have

  • Continuous improvement mindset
  • Automation adoption interest
  • WFM tools familiarity
  • Team collaboration spirit
  • Career growth ambition

Key Requirements

  • Ability to meet personal service targets
  • Experience with WFM tools preferred
  • Strong communication and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter