Executive, CRM, Data Analytics & Customer Experience #HMS

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Base: $4,000 – $4,400; bonus/equity: not specified...
Salesforce crm management
Nps and mystery shopping programs
Customer feedback process coordination
The role supports customer engagement initiatives across brands by managing CRM operations and loyalty programmes

Job Summary

  • The role supports customer engagement initiatives across brands by managing CRM operations and loyalty programmes.
  • Key responsibilities include managing NPS and mystery shopping programmes to identify gaps and drive improvement actions.
  • The position ensures data accuracy and PDPA compliance while acting as the central coordination point for customer feedback across multiple departments.

Matching Summary

Match Score: 85

The role supports customer engagement initiatives across brands by managing CRM operations and loyalty programmes.

Salary

Base: $4,000 – $4,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce CRM management
  • NPS and mystery shopping programs
  • Customer feedback process coordination
  • Data accuracy and PDPA compliance
  • Cross-functional stakeholder management

Nice-to-have

  • Strong analytical insights generation
  • Event and marketing support experience
  • Loyalty program ownership background

Key Requirements

  • Experience with Salesforce CRM
  • Knowledge of PDPA compliance regulations
  • Ability to coordinate cross-functional teams

Work Rights

Not specified

Tailored Resume

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