Desktop Support Analyst Iii

AmeriLife

Not specified; not specified; comprehensive benefi...
Not specified (assumed to be hybrid based on industry norms).
6 years it support experience
Mac os and jamf support
Ms intune and mecm knowledge
AmeriLife is seeking a Desktop Support Analyst III to provide IT support, including troubleshooting computer systems, installing software, and training employees. The ideal candidate will possess strong customer service skills and significant experience in technical support

Job Summary

  • This mid-level role involves collaborating with IT professionals to resolve complex computer network systems and software issues.
  • The position requires mentoring Level 2 technicians and providing in-house training on new systems and general software use.
  • AmeriLife offers a comprehensive benefits package including medical, dental, vision, retirement savings, and disability insurance.

Matching Summary

Match Score: 85

AmeriLife is seeking a Desktop Support Analyst III to provide IT support, including troubleshooting computer systems, installing software, and training employees. The ideal candidate will possess strong customer service skills and significant experience in technical support.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • 6 years IT support experience
  • Mac OS and JAMF support
  • MS Intune and MECM knowledge
  • Ticket system documentation
  • Level 2 technician mentorship

Nice-to-have

  • Exceptional customer service skills
  • Fast-paced environment adaptability
  • Strong communication abilities
  • Proactive security maintenance
  • In-house training delivery

Key Requirements

  • 6 years related field experience
  • Ability to lift 50 pounds
  • End user support in fast paced environment

Work Rights

Not specified

Tailored Resume

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