This role is critical to maintaining billing integrity, customer trust and satisfaction through transparent communications, and financial accuracy with our National Key Account customers
Job Summary
This role is critical to maintaining billing integrity, customer trust and satisfaction through transparent communications, and financial accuracy with our National Key Account customers.
We are looking for a Client Engagement Specialist, Key Account, to join the Otis Americas key accounts team and support one of our largest accounts.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.
Matching Summary
This role is critical to maintaining billing integrity, customer trust and satisfaction through transparent communications, and financial accuracy with our National Key Account customers.
Skills & Requirements
Must-have
End-to-end billing accuracy
Dispute resolution processes
Customer financial relationship management
Work order and web billing customers
Invoice audits and corrections
Nice-to-have
Transparent communications
Process improvement identification
Trusted point of contact
Talent driven company values
Key Requirements
Bachelor’s Degree in Finance, Accounting, Business, Sales, or related
Experience in billing, invoicing, accounts receivable, or financial operations
Proven ability to manage invoice disputes and audits
Experience with customer portal billing systems
Ability to interpret hourly billing rate variations