Customer Service Representative - Roadshow 2026

Affin Bank

Not specified (assumed to be onsite given the nature of the role).
Diploma holder of relevant courses
Daily branch activities compliance
Cash balancing procedures
Affin Bank is seeking a Customer Service Representative for the Roadshow 2026 initiative, focused on delivering high-quality customer service and contributing to the bank's growth through deposit acquisition and cross-selling financial products. The role involves both frontline customer interaction and back-office responsibilities, ensuring compliance with internal policies and regulations

Job Summary

  • The role involves providing frontline service to customers while delivering quality support in accordance with bank policies.
  • Employees are expected to contribute to branch deposit growth by soliciting new accounts and cross-selling financial products.
  • Staff must ensure strict compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, and FATCA while managing daily cash operations.

Matching Summary

Match Score: 75

Affin Bank is seeking a Customer Service Representative for the Roadshow 2026 initiative, focused on delivering high-quality customer service and contributing to the bank's growth through deposit acquisition and cross-selling financial products. The role involves both frontline customer interaction and back-office responsibilities, ensuring compliance with internal policies and regulations.

Skills & Requirements

Must-have

  • Diploma holder of relevant courses
  • Daily branch activities compliance
  • Cash balancing procedures
  • Fraud prevention actions
  • Regulatory compliance (FSA, PDPA, AMLA)

Nice-to-have

  • Strong interpersonal communication skills
  • Teamwork spirit and collaboration
  • Adaptability to ad-hoc assignments
  • Commitment to continuous learning

Key Requirements

  • Diploma holder of any relevant courses

Work Rights

Not specified

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