Hybrid (12-hour shifts, including weekends and public holidays)
Service desk incident management
Data centre equipment monitoring
12-hour shift availability including weekends
COMBUILDER PTE LTD is seeking an IT Operations Specialist for their Service Desk team in Singapore. The role involves managing incidents, service requests, and equipment checks, while ensuring adherence to service level agreements and efficient communication with engineers and customers
Job Summary
The role serves as the single point of contact for all incidents, service requests, and escalations within the IT department.
Candidates must be available to work 12-hour shifts that include weekends and public holidays to ensure continuous operations.
Responsibilities include daily monitoring of data centre racks, managing equipment movements, and maintaining two-factor authentication tokens.
Matching Summary
Match Score: 85
COMBUILDER PTE LTD is seeking an IT Operations Specialist for their Service Desk team in Singapore. The role involves managing incidents, service requests, and equipment checks, while ensuring adherence to service level agreements and efficient communication with engineers and customers.
Skills & Requirements
Must-have
Service desk incident management
Data centre equipment monitoring
12-hour shift availability including weekends
Ticketing system communication
SLA adherence for response times
Nice-to-have
Liaison with L1 and L2 engineers
Portable media storage management
Customer walk-in support experience
Key Requirements
Availability for 12-hour shifts on weekends and holidays
Experience with ticketing systems and SLA management
Ability to handle physical data centre equipment checks