American International Group (AIG) is seeking a bilingual Customer Service Coordinator in Mexico City, responsible for providing exceptional customer service to clients traveling in Spanish and English-speaking countries. The role requires a strong commitment to problem-solving and empathy, with a focus on supporting clients during critical situations
Job Summary
You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and English speaking countries – providing superior customer service in our clients’ greatest time of need.
As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad.
The team is ready to respond with empathy, sensitivity and a dedication to getting the right outcome.
Matching Summary
Match Score: 85
American International Group (AIG) is seeking a bilingual Customer Service Coordinator in Mexico City, responsible for providing exceptional customer service to clients traveling in Spanish and English-speaking countries. The role requires a strong commitment to problem-solving and empathy, with a focus on supporting clients during critical situations.
Skills & Requirements
Must-have
superior customer service
Spanish and English fluency
handling incoming calls
explaining policy benefits
arranging emergency medical treatment
Nice-to-have
empathy and sensitivity
problem solving orientation
sense of urgency
culture of belonging
Key Requirements
2+ years of experience in customer service
Fluent Spanish and English (reading, writing and speaking)
Basic to intermediate Microsoft office suite skills
Effective teamworking, communication and customer service skills
High level of attention, care, fast and accurate responses