Manager Customer Service, Covered Ca Call Center

CalOptima Foundation

Orange, CA, US
Base: $90,820 - $145,312; bonus/equity: not specif...
On-site
5 years health plan operations experience
2 years health insurance exchange experience
3 years progressive management leadership
The role involves managing and overseeing daily call center activities to serve member health with excellence and dignity

Job Summary

  • The role involves managing and overseeing daily call center activities to serve member health with excellence and dignity.
  • Candidates must have at least 5 years of leading health plan operations experience including specific exchange or commercial plan background.
  • The position offers competitive compensation ranging from $90,820 to $145,312 along with a comprehensive benefits package including CalPERS.

Matching Summary

The role involves managing and overseeing daily call center activities to serve member health with excellence and dignity.

Salary

Base: $90,820 - $145,312; Bonus/Equity: Not specified; Benefits: CalPERS pension, PTO, tuition reimbursement, wellness programs

Skills & Requirements

Must-have

  • 5 years health plan operations experience
  • 2 years health insurance exchange experience
  • 3 years progressive management leadership
  • Direct supervision of staff required
  • Bachelor's degree in business or healthcare

Nice-to-have

  • Experience with Covered California marketplace
  • Mission-driven culture focus
  • Strategic forecasting and planning skills
  • Collaborative relationship building
  • Flexible schedule availability

Key Requirements

  • Bachelor's degree required
  • 5 years health plan operations experience
  • 2 years exchange/marketplace experience
  • 3 years management experience
  • Direct staff supervision required

Work Rights

Must be authorized to work in the State of California

Tailored Resume

Cover Letter