Customer Service Representative | Campinas/sp

Diversey

Campinas, SP, Brazil
Hybrid
High school diploma required
Reside in campinas region
Sap software knowledge
Diversey is seeking a Customer Service Representative for its Campinas, SP location, offering a hybrid work model. The role involves processing and managing customer orders, addressing inquiries, and ensuring effective communication across departments, requiring both technical skills and customer service excellence

Job Summary

  • The role involves receiving, verifying, and entering orders into the system while managing customer inquiries via phone.
  • Candidates must be proficient in using SAP and Salesforce to approve client registrations and process rush orders.
  • The position requires maintaining updated client files, documenting complaints, and collaborating with various departments to meet company policies.

Matching Summary

Match Score: 85

Diversey is seeking a Customer Service Representative for its Campinas, SP location, offering a hybrid work model. The role involves processing and managing customer orders, addressing inquiries, and ensuring effective communication across departments, requiring both technical skills and customer service excellence.

Skills & Requirements

Must-have

  • High school diploma required
  • Reside in Campinas region
  • SAP software knowledge
  • Salesforce system usage
  • Order processing and verification

Nice-to-have

  • Higher education preferred
  • Strong decision-making skills
  • Effective communication abilities
  • Client relationship management
  • Team collaboration mindset

Key Requirements

  • High school diploma (higher education desirable)
  • Must reside in Campinas, SP
  • Proficiency in SAP systems

Work Rights

Not specified

Tailored Resume

Cover Letter