Job 3853

Eastern Bank

Wakefield, MA, US
Base: $21.00 starting rate; bonus/equity: not spec...
Hybrid
Excellent written communication skills
Strong verbal and listening skills
Ability to work in fast-paced environment
This role serves as the first line of response for incoming customer calls regarding all types of existing accounts and services

Job Summary

  • This role serves as the first line of response for incoming customer calls regarding all types of existing accounts and services.
  • The position requires maintaining a thorough knowledge base of bank products, services, policies, and procedures to answer inquiries accurately.
  • Eastern Bank offers a robust benefits and retirement package along with a starting rate of $21.00 per hour.

Matching Summary

This role serves as the first line of response for incoming customer calls regarding all types of existing accounts and services.

Salary

Base: $21.00 starting rate; Bonus/Equity: Not specified; Benefits: Robust benefits and retirement package included

Skills & Requirements

Must-have

  • Excellent written communication skills
  • Strong verbal and listening skills
  • Ability to work in fast-paced environment
  • PC and data entry skills required
  • Proven previous job stability

Nice-to-have

  • Bilingual capabilities preferred
  • Call center experience preferred
  • Service and sales background a plus
  • Associate's degree or related knowledge
  • Flexible about evening and weekend schedules

Key Requirements

  • NMLS license for HELOC products (for Specialist II & III)
  • Associate's degree or equivalent experience
  • Customer service background preferred
  • Call center experience preferred
  • Must maintain job stability

Work Rights

Not specified

Tailored Resume

Cover Letter