Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
Not specified
3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead their team in providing exceptional client interactions and managing staff responsibilities. The ideal candidate should have experience in veterinary or human medical settings, strong leadership skills, and a commitment to customer service

Job Summary

  • The role requires a personable leader to ensure every client interaction results in a positive and memorable impression for both patients and owners.
  • Responsibilities include managing staff schedules, conducting interviews, auditing procedures, and maintaining exceptional customer service across the team.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health insurance, and opportunities for professional growth and development.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead their team in providing exceptional client interactions and managing staff responsibilities. The ideal candidate should have experience in veterinary or human medical settings, strong leadership skills, and a commitment to customer service.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision/life insurance, PTO

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Experience with computerized scheduling programs
  • Knowledge of animal handling and patient care

Nice-to-have

  • Human medical field experience
  • Degree in veterinary or relevant field
  • 1 year of leadership experience
  • Motivated and energetic personality
  • Compassionate team player

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • Preferred 1 year leadership experience
  • Preferred degree in veterinary or relevant field

Work Rights

Not specified

Tailored Resume

Cover Letter