Digital Support Analyst Ii (global Technical Operations)
152
Hybrid
Bachelor's degree or equivalent experience
2-4 years of professional it support experience
Working knowledge of mac computer support
The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software
Job Summary
The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
This role serves as an escalation point providing 24/7 technical support while collaborating with internal teams to resolve incidents and maintain accurate documentation.
The position involves creating procedure manuals, run books, and conducting employee training sessions to help staff fully utilize systems and processes.
Matching Summary
The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
2-4 years of professional IT support experience
Working knowledge of MAC computer support
Experience with ITIL framework and incident management
Familiarity with Distribution Center systems like SAP and TMS
Nice-to-have
Relevant professional certification in the field of IT
Ability to mentor staff and provide direction
Knowledge of regulatory controls and policy implementation
Experience developing training schedules and materials