Customer Experience Representative

AssuranceAmerica

Atlanta, GA, US
Hybrid (atlanta, ga and mcallen, tx); fully remote (nebraska)
Inbound call management
Underwriting and billing issues
Program inquiries
AssuranceAmerica is seeking a Customer Experience Representative to manage inbound calls related to underwriting and billing inquiries. The role emphasizes creating positive customer experiences, problem-solving, and collaboration, with opportunities for career advancement within the company

Job Summary

  • Serve as the initial point of contact for customers, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.
  • Build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.
  • High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.

Matching Summary

Match Score: 85

AssuranceAmerica is seeking a Customer Experience Representative to manage inbound calls related to underwriting and billing inquiries. The role emphasizes creating positive customer experiences, problem-solving, and collaboration, with opportunities for career advancement within the company.

Skills & Requirements

Must-have

  • Inbound call management
  • Underwriting and billing issues
  • Program inquiries
  • Policy changes
  • Professional phone presence
  • Build authentic rapport
  • Personalized support

Nice-to-have

  • Enthusiastic about positive experiences
  • Solutions-oriented mindset
  • Initiative and growth mindset

Key Requirements

  • Bachelor's degree OR 1-2 years of experience
  • Critical thinking and problem resolution
  • Direct client interaction experience
  • Excellent PC skills

Work Rights

Not specified

Tailored Resume

Cover Letter