Customer Technical Support & Dispatch Manager

Danaher UK

Villepinte, France
Customer satisfaction
Technical support operations
Team leadership and development
You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers

Job Summary

  • You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
  • Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI’s.
  • We are building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Matching Summary

You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.

Skills & Requirements

Must-have

  • Customer satisfaction
  • Technical support operations
  • Team leadership and development
  • Customer issue ownership
  • Industry best practices
  • Regulatory standards knowledge

Nice-to-have

  • Creative thinking and innovation
  • Healthcare industry experience
  • Complex project leadership

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 5 years technical support experience
  • Minimum 3 years leadership/management experience
  • Fluent in English and French
  • Ability to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter