Qa Specialist - Pharma Complaints, Fixed-term (1 Year)

Johnson & Johnson

Schaffhausen, Switzerland
Hybrid
Customer complaint investigations
Root cause analysis and risk assessments
Quality assurance in pharma
In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner

Job Summary

  • In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.
  • You will collaborate with cross‑functional experts to perform root cause analysis, assess risks, and contribute to continuous improvement activities across the site.
  • Johnson & Johnson provides an inclusive work environment where each person is considered as an individual and respects the diversity and dignity of employees.

Matching Summary

In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.

Skills & Requirements

Must-have

  • Customer complaint investigations
  • Root cause analysis and risk assessments
  • Quality assurance in pharma
  • Regulatory compliant documentation
  • Cross-functional collaboration

Nice-to-have

  • Statistical applications knowledge
  • Auditing practices experience
  • Process improvement initiatives
  • Strong decision-making abilities
  • Investigative and analytical skills

Key Requirements

  • Master’s degree or PhD in sciences or engineering
  • Minimum 1 year quality experience preferred
  • Strong English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter