Bosch Global Software Technologies Private Limited
Bangalore, India
On-site
Remote diagnostic tools
Telematics systems
Automotive systems understanding
Provide L1 level based Voice/Non-Voice Help desk support for technical assistance and support related to automotive systems, software, and hardware within the BOSCH group
Job Summary
Provide L1 level based Voice/Non-Voice Help desk support for technical assistance and support related to automotive systems, software, and hardware within the BOSCH group.
Employ advanced diagnostic tools and proprietary software to remotely identify and analyze complex automotive system issues.
Collaborate effectively with workshop technicians, engineering teams, and other internal departments to escalate and resolve complex, multi-faceted issues.
Matching Summary
Provide L1 level based Voice/Non-Voice Help desk support for technical assistance and support related to automotive systems, software, and hardware within the BOSCH group.
Skills & Requirements
Must-have
remote diagnostic tools
telematics systems
automotive systems understanding
technical data interpretation
Nice-to-have
customer satisfaction focus
professional communication
problem-solving skills
Key Requirements
Minimum of 2 years of experience in automotive diagnostics
Bachelor’s degree or diploma in Automotive Technology, Computer Science, or related field
Proficiency in using remote diagnostic tools and telematics systems
Strong understanding of automotive systems and technology
Ability to interpret technical data and diagnostic code