Head Of Post Sales Technology

MongoDB

New York City, New York, US
Base: $168,000—$330,000 usd; bonus/equity: not spe...
On-site
Ai roadmap for post sales
Conversational ai platforms
Predictive case routing
The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization

Job Summary

  • The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.
  • This leader will design and execute a technology strategy where AI is not an add-on, but the foundation of how support operates.
  • MongoDB is committed to developing a supportive and enriching culture for everyone, with benefits including employee affinity groups, fertility assistance, and generous parental leave.

Matching Summary

The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.

Salary

Base: $168,000—$330,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • AI roadmap for post sales
  • conversational AI platforms
  • predictive case routing
  • unified support data architecture
  • support technology stack ownership
  • AI governance and explainability

Nice-to-have

  • cultural transition to AI
  • redefine roles and career paths
  • customer self-service innovation
  • agent augmentation strategy

Key Requirements

  • 10+ years experience leading AI adoption
  • Product Management experience in IT
  • Strong knowledge of post sales platforms
  • Bachelor’s degree required

Work Rights

Not specified

Tailored Resume

Cover Letter