Manager, Customer Success

PermitFlow

New York City, NY, United States
**
Customer onboarding and adoption
Proactive success plans
Customer escalations management
** PermitFlow, an applied AI company revolutionizing the construction industry, is seeking a Manager of Customer Success to lead their midmarket team in New York City. The ideal candidate should have a strong background in customer success, team leadership, and data-driven decision-making. **

Job Summary

  • Lead, mentor, and develop a team of 6 Customer Success Managers, fostering a high-performance, customer-centric culture.
  • Oversee onboarding, adoption, and renewal across our midmarket customer base and lead customer escalations.
  • Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and inform strategic decisions.

Matching Summary

Match Score: 75

** PermitFlow, an applied AI company revolutionizing the construction industry, is seeking a Manager of Customer Success to lead their midmarket team in New York City. The ideal candidate should have a strong background in customer success, team leadership, and data-driven decision-making. **

Skills & Requirements

Must-have

  • Customer onboarding and adoption
  • Proactive success plans
  • Customer escalations management
  • Cross-functional collaboration
  • Customer insights champion

Nice-to-have

  • Builder's mindset
  • Bias toward action
  • Customer-centric culture

Key Requirements

  • 2+ years people leadership in Customer Success
  • 5+ years in Customer Success
  • Startup or high-growth environments experience
  • Comfort with BI dashboards and metrics

Work Rights

Not specified

Tailored Resume

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