This position reports to the Front Office Manager and is responsible for managing the day-to-day activities of the Guest Services Team, representing Four Seasons Hotel Bangkok
Job Summary
This position reports to the Front Office Manager and is responsible for managing the day-to-day activities of the Guest Services Team, representing Four Seasons Hotel Bangkok.
Essential functions include managing staff, coordinating with departments for optimal guest experiences, preparing reports, inspecting guestrooms, and resolving guest concerns efficiently.
Four Seasons provides employees with the same level of care that they expect to be shared with guests, fostering a cohesive team with opportunities to learn, grow, and develop.
Matching Summary
This position reports to the Front Office Manager and is responsible for managing the day-to-day activities of the Guest Services Team, representing Four Seasons Hotel Bangkok.
Skills & Requirements
Must-have
Guest services management
Team leadership and training
Guest relations and complaint resolution
Front office operations
VIP guest experience
Nice-to-have
Genuine hospitality and recognition
Commitment to luxury with genuine heart
Passion for excellence
Proactive guest assistance
Key Requirements
2-5 years of management experience in Rooms Division