Not specified (assumed to be hybrid based on the nature of the role).
Manage local independent service provider relationships
Conduct regular b2b meetings with providers
Review program metrics and performance data
Lowe's is seeking a Field Provider Manager in Savannah, Georgia, to manage relationships with local Independent Service Providers (ISPs) and oversee the delivery of installed services. This role focuses on ensuring service quality, compliance, and meeting performance metrics while collaborating with various teams to support sales and service demands
Job Summary
The primary purpose of this role is to own the relationship with local Independent Service Providers across multiple markets while supporting all categories of Installed Services Offering.
This position requires managing the relationship and performance of the service provider network through direct interaction, jobsite inspections, and reviewing customer satisfaction metrics.
The role serves as the primary point of contact for capacity and service providers, ensuring proper onboarding and retention to meet area sales and service demands.
Matching Summary
Match Score: 85
Lowe's is seeking a Field Provider Manager in Savannah, Georgia, to manage relationships with local Independent Service Providers (ISPs) and oversee the delivery of installed services. This role focuses on ensuring service quality, compliance, and meeting performance metrics while collaborating with various teams to support sales and service demands.
Skills & Requirements
Must-have
Manage local independent service provider relationships
Conduct regular B2B meetings with providers
Review program metrics and performance data
Ensure regulatory compliance for service providers
Leverage centralized business review insights
Nice-to-have
Demonstrated experience delivering best in class customer experiences
Strong advocacy skills for third-party service providers
Ability to resolve customer issues cross-functionally
Knowledge of Lowe's applications like IMS and SPM
Key Requirements
Bachelor's degree in Business or related field
3 years related industry experience in installation or home improvement
Active applicable Trade or Business License (e.g., General Contractor)