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AIPL Acquire Intelligence is seeking an L2 Technical Administrator for a fully remote position. The ideal candidate will provide technical support, manage ticketing systems, and engage with clients and vendors to ensure smooth IT operations.
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Job Summary
The Technical Administrator serves as the first line of defense by answering calls, initiating tickets, and providing administrative support to technical teams.
Responsibilities include managing support inboxes, reviewing Zabbix and Ironscales logs daily, and coordinating with vendors to resolve outages and schedule maintenance.
The role requires a professional demeanor to effectively troubleshoot Windows and MAC devices while ensuring compliance with global IT security policies.
Matching Summary
Match Score: 75
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AIPL Acquire Intelligence is seeking an L2 Technical Administrator for a fully remote position. The ideal candidate will provide technical support, manage ticketing systems, and engage with clients and vendors to ensure smooth IT operations.
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Skills & Requirements
Must-have
2+ years Help desk administrator experience
Windows and MAC device troubleshooting
VoIP and printer/scanner configuration
Ticketing system management and logging
Vendor communication for trouble tickets
Nice-to-have
Strong verbal and written English proficiency
Ability to de-escalate client situations
Fast-paced environment adaptability
Team collaboration and meeting participation
Touch-typing speed capability
Key Requirements
2+ years of Help desk administrator experience
Technical certifications or demonstrated technical aptitude
Reliable internet and power connection for US market