Associate Director, Customer Platforms Coe

Grant Thornton

Chicago, IL, United States
Base: $152,000 - $228,000; bonus/equity: not speci...
Hybrid
Customer platforms center of excellence
Go-to-market enablement
Commercial systems adoption
This role leads the Customer Platforms Center of Excellence (COE), responsible for driving adoption, enabling commercial teams, setting platform standards, and overseeing onboarding of new teams onto global commercial systems

Job Summary

  • This role leads the Customer Platforms Center of Excellence (COE), responsible for driving adoption, enabling commercial teams, setting platform standards, and overseeing onboarding of new teams onto global commercial systems.
  • The Associate Director will design and oversee enablement programs to improve how client-facing teams use commercial tools, monitor adoption metrics, and partner with leadership to build a culture of effective platform use.
  • The position requires leading the onboarding strategy for teams joining the GT network, defining successful transitions onto the global customer platform, and ensuring new teams operate at full capability from day one.

Matching Summary

This role leads the Customer Platforms Center of Excellence (COE), responsible for driving adoption, enabling commercial teams, setting platform standards, and overseeing onboarding of new teams onto global commercial systems.

Salary

Base: $152,000 - $228,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Platforms Center of Excellence
  • Go-To-Market enablement
  • Commercial systems adoption
  • Platform strategy and governance
  • Onboarding new teams

Nice-to-have

  • Business outcomes focus
  • Influencing senior stakeholders
  • Structure to ambiguous environments
  • Executive level communication

Key Requirements

  • 8+ years in revenue operations or related commercial role
  • Experience driving platform adoption
  • Led onboarding or systems transition work
  • Led and developed teams in a matrixed environment
  • Business-side owner of CRM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter