This pivotal role serves as the first point of contact for customers, ensuring orders, quotations, and technical enquiries are actioned efficiently
Job Summary
This pivotal role serves as the first point of contact for customers, ensuring orders, quotations, and technical enquiries are actioned efficiently.
The company is a global leader in high-quality piping solutions dedicated to bringing solutions to water challenges and accelerating clean energy transitions.
Employees enjoy flexible working hours, a family-friendly environment, and industry-leading paid parental leave benefits.
Matching Summary
This pivotal role serves as the first point of contact for customers, ensuring orders, quotations, and technical enquiries are actioned efficiently.
Skills & Requirements
Must-have
2-3 years customer service experience
High volume call handling and inbox monitoring
Order processing and quotation preparation
Microsoft Office proficiency
ERP/CRM system usage
Nice-to-have
Knowledge of ISO 9001 requirements
Experience in manufacturing or mining industries
Strong problem-solving and negotiation skills
Collaborative team player with positive outlook
Understanding of complex manufacturing processes
Key Requirements
2-3 years in Customer Service role
Experience in Manufacturing, Mining, Trade, or Civil Industry