Customer Banking Specialist - Glen Innes - Multi Channel Branch

CommBank

Glen Innes, Australia
**
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
** CommBank is seeking a Customer Banking Specialist for their Glen Innes branch, focusing on delivering exceptional service to personal and small business customers. The role entails assisting customers with their banking needs, providing financial advice, and promoting digital banking solutions. **

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
  • You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks.
  • This role involves working in a Multi-Channel Branch, providing face-to-face service during morning hours and assisting customers via telephone or digital channels in the afternoon.

Matching Summary

Match Score: 75

** CommBank is seeking a Customer Banking Specialist for their Glen Innes branch, focusing on delivering exceptional service to personal and small business customers. The role entails assisting customers with their banking needs, providing financial advice, and promoting digital banking solutions. **

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions
  • Work in a multi-channel branch

Nice-to-have

  • Financial services background
  • Retail or hospitality experience
  • Holistic customer solutions
  • Improve financial wellbeing
  • Act with integrity

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment
  • Genuine interest in career with CommBank

Work Rights

Not specified

Tailored Resume

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