The role is responsible for managing end-to-end customer correspondence related to retirement and pension claims while ensuring accuracy and compliance
Job Summary
The role is responsible for managing end-to-end customer correspondence related to retirement and pension claims while ensuring accuracy and compliance.
Employees will deliver trusted service to Manulife clients, striving for first-call resolution to build customer satisfaction and loyalty.
The company offers a flexible hybrid work arrangement with a focus on well-being, inclusion, and career growth within a global team.
Matching Summary
The role is responsible for managing end-to-end customer correspondence related to retirement and pension claims while ensuring accuracy and compliance.
Skills & Requirements
Must-have
Bachelor's degree required
Minimum 1 year customer service experience
Strong telephone etiquette skills
Ability to multi-task in fast-paced environment
Detail-oriented with problem-solving skills
Nice-to-have
Solid interpersonal relationship building skills
Flexible and adaptable to change
Team collaboration and independent issue resolution
Positive tone with customers and coworkers
Key Requirements
Minimum Bachelor's degree (S1)
1 year experience in customer service or contact center