The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Dutch and English bilingual communication
Customer support via calls and internet
Meet contractual Key Performance Indicators
Resolve routine customer problems
Maintain basic product knowledge
Nice-to-have
Demonstrate empathy and build rapport
Courteous and professional demeanor
Adapt to changes quickly
Work independently and as a team
Key Requirements
High school diploma
Three to six months of relevant experience preferred