Itsm Process Improvement Lead #2848 Category Information Technology Location Austin, Texas Type Contract

Genius Road

Austin, Texas, USA
On-site
Itsm frameworks like itil
Process analysis and redesign
Cross-functional initiative leadership
Spearhead strategic initiatives focused on optimizing IT service management (ITSM) operations

Job Summary

  • Spearhead strategic initiatives focused on optimizing IT service management (ITSM) operations.
  • Analyze existing IT processes, identify operational gaps, and drive the design and implementation of scalable, efficient, and sustainable solutions.
  • Define, track, and report key performance indicators (KPIs) and success metrics to monitor progress and impact.

Matching Summary

Spearhead strategic initiatives focused on optimizing IT service management (ITSM) operations.

Skills & Requirements

Must-have

  • ITSM frameworks like ITIL
  • process analysis and redesign
  • cross-functional initiative leadership
  • measurable performance improvements
  • software/system requirement specification

Nice-to-have

  • Lean or Six Sigma methodologies
  • public sector experience
  • regulated environments
  • high security and compliance standards

Key Requirements

  • Bachelor’s degree in Business, Communications or related
  • 5+ years of experience evaluating, redesigning, and optimizing ITSM processes
  • Familiarity with ITIL, Lean, Six Sigma
  • Experience in public sector or regulated environments
  • Strong communication, facilitation, and stakeholder engagement skills
  • Ability to manage multiple concurrent initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter