Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd; bonus/equity: m...
Hybrid (at least 50% time in-office quarterly)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to establish and oversee a new function within the Customer Success Center of Excellence. The role involves designing programs that enhance product adoption and retention, requiring strong analytical skills and cross-functional collaboration. ###

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to establish and oversee a new function within the Customer Success Center of Excellence. The role involves designing programs that enhance product adoption and retention, requiring strong analytical skills and cross-functional collaboration. ###

Salary

Base: $169,800 USD - $254,600 USD; Bonus/Equity: May be eligible for bonus plan or commission/bonus, annual stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • genuine care and shared enthusiasm
  • bold ideas and tackling big challenges

Key Requirements

  • 8+ years of experience in Customer Success or related field
  • Proven track record designing and running adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs

Work Rights

Not specified

Tailored Resume

Cover Letter