ASCEND ASIA CORPORATE SERVICES PTE. LTD. is seeking an IT Executive for helpdesk support to ensure efficient IT operations and provide technical assistance in a corporate environment. The ideal candidate should have relevant experience in IT support, particularly with Active Directory and Microsoft 365, and possess strong problem-solving and communication skills
Job Summary
WHAT TO EXPECT To provide efficient IT support by resolving technical issues, maintaining IT systems and devices, and ensuring smooth daily technology operations
Manage, triage, and assign service desk tickets using ITSM tools, ensuring timely resolution and adherence to SLA, while improving ticket routing efficiency and user experience
Support automation and AI-assisted service desk processes, including ticket categorization, knowledge base usage, and resolution suggestions to improve response time and reduce repeat incidents
Matching Summary
Match Score: 85
ASCEND ASIA CORPORATE SERVICES PTE. LTD. is seeking an IT Executive for helpdesk support to ensure efficient IT operations and provide technical assistance in a corporate environment. The ideal candidate should have relevant experience in IT support, particularly with Active Directory and Microsoft 365, and possess strong problem-solving and communication skills.