Member Experience Manager

EōS Fitness

Fullerton, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and coaching
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability
  • Team player with optimistic attitude

Key Requirements

  • CPR certification within 30 days of employment
  • Pass background check successfully
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter