Retention Official

Absa

Outbound telephone-based sales
Cross sell and up sell products
Build strong client relationships
To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance

Job Summary

  • To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.
  • The main aim is to cross sell and up sell various consumer products to clients depending upon the business needs.
  • In the way you lead on a daily basis, be a role model for your colleagues, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working.

Matching Summary

To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.

Skills & Requirements

Must-have

  • Outbound telephone-based sales
  • Cross sell and up sell products
  • Build strong client relationships
  • Excellent telephone manners
  • Motivated in a targeted environment
  • Knowledge of Retail products and services

Nice-to-have

  • Empowering Africa's tomorrow
  • Design your future
  • Embracing change as a way of working
  • Actively contributing to team culture

Key Requirements

  • At least 1 year work experience
  • Diploma or equivalent in Business-related field
  • FETC: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

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