Customer Experience Manager

DSM Group Business Services BV

Barcelona, Spain
On-site
Logistics documentation and delivery processes
Order management and quality release
Demand forecast reviews with key customers
DSM Group Business Services BV is seeking a Customer Experience Manager in Barcelona, Spain, to drive exceptional customer service, implement CX strategies, and manage logistics and delivery processes. The ideal candidate will have significant experience in customer service and order management, emphasizing collaboration, communication, and data-driven decision-making

Job Summary

  • Drive delivery of exceptional customer service by breaking down and implementing CX strategy execution ensuring team engagement and process adoption.
  • Operate autonomously in highly complex and dynamic environments with unpredictable demand fluctuations and frequent supply disruptions.
  • Work for a company where sustainability is core to strategy and purpose, offering a hybrid work environment and a culture that prioritizes safety, well-being, and inclusion.

Matching Summary

Match Score: 85

DSM Group Business Services BV is seeking a Customer Experience Manager in Barcelona, Spain, to drive exceptional customer service, implement CX strategies, and manage logistics and delivery processes. The ideal candidate will have significant experience in customer service and order management, emphasizing collaboration, communication, and data-driven decision-making.

Skills & Requirements

Must-have

  • logistics documentation and delivery processes
  • order management and quality release
  • demand forecast reviews with key customers
  • managing supplies across multiple countries
  • self-sufficient decision-making within guidelines

Nice-to-have

  • partnering and collaborating
  • client intimacy
  • coaching and mentoring
  • communication and active listening
  • data-driven decision-making
  • results-oriented mindset

Key Requirements

  • Masters degree with 8+ years experience
  • or Bachelors degree with 12+ years experience
  • experience in customer service and/or order management

Work Rights

Not specified

Tailored Resume

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