Operations Am Team Leader

UPS

Madrid, Spain
People management
Customer service excellence
Daily kpi monitoring
Manage the staff under your responsibility, train and coach the team, and identify and develop potential talent for the company

Job Summary

  • Manage the staff under your responsibility, train and coach the team, and identify and develop potential talent for the company.
  • Focus on excellence in customer service, daily monitoring of service elements (KPIs), and initiatives for continuous improvement.
  • Competitive salary + health insurance + meal card, continuous training, and varied work with opportunities for growth.

Matching Summary

Manage the staff under your responsibility, train and coach the team, and identify and develop potential talent for the company.

Skills & Requirements

Must-have

  • people management
  • customer service excellence
  • daily KPI monitoring
  • resource planning
  • MS Office user level

Nice-to-have

  • curiosity and willingness to learn
  • passion for problem-solving
  • dynamic and stimulating environment

Key Requirements

  • Vocational Training (Higher Level) or University Degree
  • Intermediate level of English
  • Previous experience in operations
  • Previous experience in team management
  • Night-shift work experience

Work Rights

Not specified

Tailored Resume

Cover Letter