Help Desk Specialist - Sostituzione Maternità

Daedalus

Bologna, Italy
Hybrid
First-level help desk support
Incident and problem management
Sql query data validation
Daedalus is seeking a Help Desk Specialist for a maternity replacement role in Bologna, Italy, focusing on providing Level 1 customer support for their healthcare software applications. The ideal candidate should have a background in IT or biomedical studies, experience in customer service, and knowledge of SQL and ITIL methodologies

Job Summary

  • Join Dedalus, a global leader in healthcare software, and contribute significantly to the digital transformation in healthcare.
  • Work under the Team Leader in Customer Service providing technical assistance and ensuring software quality through testing and documentation.
  • Dedalus promotes an inclusive and innovative culture focused on improving healthcare delivery worldwide.

Matching Summary

Match Score: 85

Daedalus is seeking a Help Desk Specialist for a maternity replacement role in Bologna, Italy, focusing on providing Level 1 customer support for their healthcare software applications. The ideal candidate should have a background in IT or biomedical studies, experience in customer service, and knowledge of SQL and ITIL methodologies.

Skills & Requirements

Must-have

  • First-level help desk support
  • Incident and problem management
  • SQL query data validation
  • Debugging application code
  • Installation of fixes and patches
  • Quality assurance testing
  • Customer service via ticketing and phone

Nice-to-have

  • Good listening skills
  • Customer-oriented consultancy approach
  • Experience in healthcare sector
  • Team collaboration and documentation

Key Requirements

  • Degree in computer science, biomedical or equivalent
  • Experience in customer service or technical support roles
  • Good knowledge of MS Windows and Office 365
  • Good knowledge of SQL and relational databases
  • Familiarity with ITIL methodologies
  • Contract for maternity leave replacement

Work Rights

Not specified

Tailored Resume

Cover Letter