Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer success management saas
Workday adaptive planning support
Drive customer value and adoption
As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by quantifying value, driving adoption, sharing best practices, and developing strategic goals

Job Summary

  • As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by quantifying value, driving adoption, sharing best practices, and developing strategic goals.
  • You will establish trusted advisor relationships, monitor solution adoption, develop success plans, and act as a liaison between product management and the customer.
  • The role requires a combination of customer management experience and pricing expertise, with personal accountability for results and a willingness to go the extra mile.

Matching Summary

As a Customer Success Manager, you will ensure Workday's customers achieve maximum value from our solutions by quantifying value, driving adoption, sharing best practices, and developing strategic goals.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Success Management SaaS
  • Workday Adaptive Planning support
  • Drive customer value and adoption
  • Manage customer renewals and upsells
  • Executive-level customer relationships

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 3+ years CSM SaaS experience
  • 2+ years change management experience
  • 2+ years CRM/Customer Success tool experience
  • 2+ years account management/strategic planning
  • 3+ years collaboration and relationship building

Work Rights

Not specified

Tailored Resume

Cover Letter