ServiceTitan is seeking a Technical Support Specialist for their Financials department to assist customers with accounting workflows and software solutions. The role emphasizes strong customer service skills alongside a solid understanding of accounting principles, offering opportunities for career growth within the company
Job Summary
Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.
Matching Summary
Match Score: 85
ServiceTitan is seeking a Technical Support Specialist for their Financials department to assist customers with accounting workflows and software solutions. The role emphasizes strong customer service skills alongside a solid understanding of accounting principles, offering opportunities for career growth within the company.
Salary
Base: $19.61 - $26.25 USD/hour; Bonus/Equity: Annual bonus and equity; Benefits: Comprehensive suite of benefits
Skills & Requirements
Must-have
Financial modules expertise
Accounting integrations troubleshooting
Customer service via phone, chat, email
Guidance on accounting best practices
Nice-to-have
Customer-centric mindset
Thrive in feedback-oriented culture
Can-do attitude
Knowledge of home/commercial service industry
Key Requirements
Bachelor’s degree preferred or equivalent experience