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Yuno is seeking a Technical Support Analyst to join their Global Customer Success team in São Paulo, Brazil. The role requires a candidate with over five years of experience in technical support and NOC operations who can effectively solve technical issues, maintain monitoring systems, and ensure operational excellence.
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Job Summary
Build and maintain real-time monitoring systems to ensure full visibility into critical workflows before incidents escalate.
Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents.
Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function.
Matching Summary
Match Score: 75
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Yuno is seeking a Technical Support Analyst to join their Global Customer Success team in São Paulo, Brazil. The role requires a candidate with over five years of experience in technical support and NOC operations who can effectively solve technical issues, maintain monitoring systems, and ensure operational excellence.
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Skills & Requirements
Must-have
Real-time monitoring systems
Incident response
API integration support
Operational process standardization
Fluent English, Spanish & Portuguese
Nice-to-have
Curiosity and drive to improve
Adaptability in fast-paced environments
Problem-solving ambiguous situations
Deepen backend knowledge
Key Requirements
5+ years of experience in technical support or NOC operations
Basic knowledge of monitoring tools and alerting systems