Customer Banking Specialist - Mount Lawley (15 Hours/week)

CBA New Digital Businesses Pty Ltd

Mount Lawley, Western Australia, Australia
**
Build personal connection with customers
Assist with in-branch technology
Respond to transactional needs
** The Commonwealth Bank is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, requiring 15 hours of work per week from Wednesday to Friday. The role focuses on delivering excellent customer service, assisting customers with banking needs, and promoting financial health checks. **

Job Summary

  • Build a personal connection with customers through meaningful conversations.
  • Perform interviews and process applications for personal loans, credit cards and associated products.
  • Engage with customers by participating in community events and fundraising activities.

Matching Summary

Match Score: 75

** The Commonwealth Bank is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, requiring 15 hours of work per week from Wednesday to Friday. The role focuses on delivering excellent customer service, assisting customers with banking needs, and promoting financial health checks. **

Skills & Requirements

Must-have

  • build personal connection with customers
  • assist with in-branch technology
  • respond to transactional needs
  • perform loan and credit card applications
  • proactively call customers
  • adhere to bank processes and procedures

Nice-to-have

  • passion for service excellence
  • work independently and refer specialists
  • see the big picture for customers
  • holistic solutions for customers
  • genuine passion for the customer

Key Requirements

  • Ability to ask the right questions and find the right solutions
  • Act with integrity and place the customer at the centre
  • Demonstrate ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter