Customer Success Manager - Dedicated F/m/d)

Contentful

London, United Kingdom
Not specified; stock options available; comprehens...
On-site
5+ years customer-facing experience
Renewals management expertise
Enterprise account management
This role involves managing a book of business of around 25-30 enterprise accounts as a trusted advisor

Job Summary

  • This role involves managing a book of business of around 25-30 enterprise accounts as a trusted advisor.
  • Candidates must be able to negotiate pricing and contract terms with procurement teams in the Fortune top 20.
  • The company offers comprehensive healthcare covering 100% of monthly premiums for employees and an annual education budget.

Matching Summary

This role involves managing a book of business of around 25-30 enterprise accounts as a trusted advisor.

Salary

Not specified; Stock Options available; Comprehensive healthcare and stipends included

Skills & Requirements

Must-have

  • 5+ years customer-facing experience
  • Renewals management expertise
  • Enterprise account management
  • English and French or Italian fluency
  • Contentful API knowledge
  • Strategic business review leadership

Nice-to-have

  • Fortune top 20 procurement negotiation
  • Data tool query crafting skills
  • Cross-functional collaboration
  • Technical concept communication
  • Travel willingness for onsite meetings

Key Requirements

  • College/University degree highly preferred
  • 5+ years in Customer Success or Key Account Management
  • Fluency in English plus French or Italian

Work Rights

Not specified

Tailored Resume

Cover Letter